299 bet Privacy Policy

1 Introduction and Overview

299 bet (referred to hereinafter as "we", "platform", or "site") treats the privacy of its users as a top priority. This privacy policy has been prepared so that you can clearly understand how the information you provide is collected, processed, stored, and kept secure.

The 299 bet platform provides online gaming, sports betting, and casino services for users in Bangladesh. By using our services, you are considered to have given your consent to the terms of this privacy policy. If you have any questions about how your information is used, please contact our support team.

Eligibility to use our services is limited to individuals aged 21+. By creating an account, you are assumed to have confirmed this.

2 Information We Collect

299 bet collects the following types of information as needed to provide its services:

2.1 Registration and Identity Information

• Full name, date of birth, and gender
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID or passport number (when identity verification is required)

2.2 Financial and Transaction Information

Information related to bKash, Nagad, and Rocket mobile banking is collected for processing deposits and withdrawals. This includes mobile numbers and transaction reference numbers. Full account details are not stored in our system.

• Transaction amount and date
• Name of deposit and withdrawal method
• Transaction reference ID

2.3 Technical and Device Information

The following information may be collected automatically while browsing the site:

• IP address and geographic location (at country level)
• Device type, operating system, and browser version
• Visit time, page views, and session information
• Data collected through cookies and similar tracking technologies

2.4 Gaming and Betting Activity Information

• Names of games played, bet amounts, and result history
• Bonus activation and wagering progress
• VIP tier points and cashback records

3 Purpose of Data Collection

299 bet collects and uses your information for the following purposes:

3.1 Account Management

Your information is used to create and verify your account, ensure login security, and manage all account-related activities.

3.2 Processing Financial Transactions

Financial information is required to correctly complete deposits and withdrawals, maintain transaction history, and prevent fraud.

3.3 Service Improvement

User preferences and behaviour are analysed to make the platform experience more relevant. 299 bet regularly analyses this data to improve its game portfolio, payment services, and support.

3.4 Responsible Gaming

As part of our responsible gaming policy, gaming activity data is monitored to identify patterns of excessive betting and to intervene when necessary.

3.5 Legal Compliance

Retaining certain information is mandatory to meet anti-money laundering (AML), know your customer (KYC), and other applicable legal requirements.

3.6 Communication and Customer Support

Contact information is used to provide 24/7 support via live chat and email, to communicate bonus offers and promotional information, and to send important account-related updates.

4 Data Sharing and Third Parties

299 bet never sells your personal information to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

• Payment service providers: Necessary information is sent to bKash, Nagad, and Rocket to complete transactions.
• Game software providers: To operate specific games, Evolution, Pragmatic Play, JILI, and other game studios may process limited session data.
• Law enforcement agencies: Information may be provided when required to comply with a legal directive or court order.
• Fraud prevention services: We may work with specialist services to verify account security and transaction authenticity.
• Company restructuring: In the event of a business merger or acquisition, information may be transferred, but the terms of this policy will be maintained.

5 Cookies and Tracking Technologies

Cookies and similar technologies are used on the 299 bet website. Cookies are small data files stored in your browser that help the site function.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and payment processing. Disabling them will disrupt the core functionality of the site.

5.2 Functional Cookies

These cookies are used to remember your language preference, display settings, and previous gaming preferences.

5.3 Analytical Cookies

These cookies collect information to understand site traffic, popular pages, and user behaviour. This information is analysed in fully anonymous form.

You can control or delete cookies through your browser settings. However, disabling essential cookies may prevent you from accessing your account.

6 Data Storage and Security

299 bet uses industry-standard technical and administrative measures to ensure the security of your information.

6.1 Encryption and Security Measures

• SSL/TLS encryption is used for all data transmission
• Passwords are always stored in hashed form, never in plain text
• Sensitive financial information is subject to additional encryption
• Regular security audits and vulnerability tests are conducted
• Firewalls and access controls are active to prevent unauthorised access

6.2 Data Retention Period

All information is retained while the account is active. Even after an account is closed, certain information may generally be kept for up to five years for legal compliance and fraud prevention purposes. After that, data is securely deleted or anonymised.

6.3 Response to a Data Breach

In the event of a data breach, 299 bet will promptly notify affected users and take the necessary steps to minimise damage.

7 Your Rights

You have the following rights regarding your personal information:

7.1 Right to Access

You may request to know what information we hold about you. We are obliged to inform you within a reasonable time.

7.2 Right to Rectification

If there is incorrect or incomplete information in your account, you may request a correction. Contact our support team and the matter will be addressed promptly.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations.

7.4 Right to Data Portability

You have the right to request your information in a machine-readable format so that it can be transferred to another service if needed.

7.5 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may unsubscribe at any time. However, it may not be possible to stop sending urgent account-related notifications.

8 Protection of Minors

All services of 299 bet are strictly for individuals aged 21+. We do not knowingly collect information from any minor.

Age verification steps are taken at the time of registration. If a person creates an account using a false age and this is later proven, that account will be closed immediately and any deposited funds will be returned. Parents or guardians who notice anything suspicious may inform our support team.

9 International Data Transfers

299 bet may store data on servers outside Bangladesh. Regardless of where information is transferred, the standards of this privacy policy are maintained.

Third-party game providers and payment processors follow their own privacy policies, but they are contractually bound to adhere to our data protection standards.

10 Policy Changes and Updates

299 bet may update this privacy policy when necessary. For significant changes, a notification will be sent to the registered email or mobile number.

Continued use of the service after any changes means you have consented to the new policy. It is therefore advisable to review this page after any update. To learn about other terms related to our services, you may also visit our About Us page.

11 Dispute Resolution and Applicable Law

Any dispute relating to this privacy policy will first be attempted to be resolved through direct discussion. If you contact our support team, an initial response will be provided within 7 working days.

The applicable laws and regulations will be followed in the interpretation and enforcement of this policy. To learn more about user rights and responsibilities, please read our full Terms and Conditions.